Protecting the Privacy of Our Customers
We at Au Bon Pain take customer confidentiality and security very seriously.
The following Frequently Asked Questions explain how Au Bon Pain collects, protects and uses personal information. We remain committed to ensuring that any personal information supplied by our customers or otherwise generated by our business activities is collected and processed fairly and lawfully.
How does Au Bon Pain protect the personal information it holds?
Au Bon Pain utilizes technology as well as internal security procedures to restrict access to and disclosure of personal information within Au Bon Pain. We use firewalls to prevent outside parties from accessing our database through the Internet, while physical access is restricted to authorized personnel. We will also actively investigate and cooperate with law enforcement agencies any allegations of abuse or violation of system or network security.
What types of personal information does Au Bon Pain collect?
Au Bon Pain uses certain information to provide products and services to its customers, and to market our offerings and services. The information may include an individual's name, email address, address, telephone number and company name.
In certain circumstances, we may also collect financial information about customers from third parties to enable us to assess risks in granting credit terms.
Au Bon Pain's website is intended for use by adults at least 18 years of age and Au Bon Pain does not knowingly collect information from children under the age of thirteen years of age.
How does Au Bon Pain obtain personal information?
Au Bon Pain obtains personal information in a number of ways including from orders placed by customers and end users (whether online or by telephone, fax or email); from inquiries made by existing and potential customers, including information gathered through marketing events; from registrations on the Au Bon Pain website; and from contests we periodically conduct.
How does Au Bon Pain use the personal information it holds?
Most of Au Bon Pain's use of personal information is to provide a service to our customers, including order processing and delivery, invoicing and answering general customer inquiries. We may also use personal information to analyze sales and usage statistics in the interest of improving service.