Au Bon Pain | Café Bakery

Au Bon Pain Covid-19 Actions & Preparations

Posted  at 4:45 pm, April 3, 2020
Dear Au Bon Pain Customers,

With COVID-19’s  far reaching and evolving impact, to protect our communities, teams and customers, we have made the very difficult decision to temporarily close select Au Bon Pain cafes (see current list below).


We will reevaluate these café closures and will reopen when we feel it is prudent to do so.  We will keep you updated as changes occur. 
We look forward to welcoming you back as soon as we can.
Sue Morelli

  • Auburn University, Auburn
  • Mobile Infirmary, Mobile
  • University of California-Irvine, Irvine
  • UCLA, Los Angeles
  • Quinnipiac University & Kiosk, Hamden
  • West Farms Mall, West Hartford
  • University of Florida, Gainesville
  • Brickell Bay Tower, Miami
  • Bank of America, Miami
  • Miami International Airport – Terminal A, Miami
  • South Miami Hospital, Miami
  • University of Georgia, Athens
  • University of Illinois, Chicago
  • University of Illinois – Outpatient Care Center, Chicago
  • AON Building, Chicago
  • Merchandise Mart, Chicago
  • Swedish Covenant Hospital, Chicago
  • North Central College, Naperville
  • University of Notre Dame, South Bend
  • Debartolo Auditorium, South Bend
  • Center for Culinary Excellence, South Bend
  • Purdue University, West Lafayette
  • Guaranty Building, Indianapolis
  • Simpson College, Indianola
  • Principal, Des Moines
  • Northern Kentucky University
  • Towson University, Towson
  • Commerce Place, Baltimore
  • Census Building, Suitland
  • Davis Square, Somerville
  • Merrimac Street, Boston
  • Copley Mall, Boston
  • State Street, Boston
  • International Place, Boston
  • Park Plaza, Boston
  • South Station, Boston
  • Stonehill College, Easton
  • Missouri University of Science & Technology, Rolla
  • St. Louis Convention Center, St. Louis
New Jersey
  • Kean University, Union
  • 101 Hudson, Jersey City
  • Richard Stockton College, Pomona
  • Rowan University, Glassboro
  • Montclair State College, Montclair
New York
  • Macy’s, Manhattan
  • Columbia University & Kiosk, Manhattan
  • Downtown Hospital -Fulton Kiosk, Manhattan
  • Metrotech, Brooklyn
  • Queens College, Queens
  • Bronx Community College, Bronx
  • Hofstra University & Kiosk, Hempstead
  • Empire Plaza, Albany
  • Marcus Avenue, Lake Success
  • Melville, Melville
  • Arizona Iced Tea, Woodbury
  • University of Buffalo, Buffalo
  • Hobart William Smith, Geneva
  • JFK Airport Terminal B, Jamaica
  • LaGuardia Airport, Flushing
  • Port Authority, Manhattan
North Carolina
  • East Carolina University, Greenville
  • Cleveland Medical Mart & Convention Center
  • 600 Superior Avenue, Cleveland
  • Dayton University, Dayton
  • Commerce Square, Philadelphia
  • Liberty Place, Philadelphia
  • 30th Street Station, Philadelphia
  • Thomas Jefferson University Hospital, Philadelphia
  • University of Pennsylvania Medical Center, Philadelphia
  • Philadelphia Airport, Philadelphia
  • USX Tower, Pittsburgh
  • Carnegie Mellon University, Pittsburgh
  • Hershey Medical Center, Hershey
South Carolina
  • Greenville Memorial Health
  • Tennessee Tech, Cookeville
  • Lipscomb University, Nashville
  • DFW Airport -Term D, Dallas
  • Baylor University, Houston
  • Memorial Houston Medical Center, Houston
  • Longwood University, Farmville
  • Radford Dining Services & Bonnie Hurlbart Hall, Radford
  • Virginia Tech Engineering Bldg and Kiosk, Blacksburg
  • George Mason University, Fairfax
  • VCU, Richmond
  • Williamsburg Pottery, Williamsburg
  • Pentagon, Arlington
Washington D.C.
  • Metro Center
  • 1100 13th Street
  • Union Station
  • Sibley Hospital
  • Navy Yard
  • House of Representatives
  • Carroll University, Waukesha

Posted  at 12:00 pm, March 16, 2020
A Message from our President, Sue Morelli

For more than 40 years, Au Bon Pain has strived to be a place of comfort, providing nourishment to our guests in hospitals, transportation centers, office buildings, neighborhoods, malls and college campuses. Our first commitment has always been to the well-being of our guests and team members, who together make up our Au Bon Pain family.  
Having monitored the COVID-19 situation around the clock for weeks now, we have instituted procedures with the safety of our guests, team members and communities as our foremost concern.  Below is an update on what we are doing.
  • We have enhanced our café cleaning protocols to include more frequent sanitizing, cleaning of high-touchpoint locations and deep cleanings
  • Hand-sanitizing stations for the use of our guests and team members are on their way to every location, as are antimicrobial screens for our ordering tablets
  • We are seeking to procure additional antimicrobial solutions that offer ongoing protection at high-touchpoint locations
  • We have eliminated self-service at the salad bars in our cafes
  • All bakery items are individually wrapped
  • We have re-emphasized the crucial importance of frequent and proper handwashing and all café team members wash hands every 30 minutes, and upon switching tasks
  • We have re-trained team members on sanitary code procedures, including switching gloves with each task
  • We reinforce with our team members the CDC guidelines around personal behaviors to help contain the spread of the virus (not touching the face, social distancing, no handshakes, etc.)
  • We have enhanced our illness policies, requiring team members to stay home if sick, and have instituted procedures to carefully assess our team members’ fitness to return to work if they have been away from work due to illness and following travel
  • We are following CDC guidelines to assess our team members’ risk of exposure to the virus, and are working with them to implement self-quarantine procedures as indicated
  • We will pay for COVID-19 testing for any team member who needs it and does not have the health coverage to pay for it
  • And, so that none of our team members have to make the tough choice between working or taking care of their health, we have implemented an Emergency Sick Time Policy which provides up to 14 days of additional paid leave in the event of COVID-19 related absences.  This is in addition to the standard Earned Time Off already available to every team member in our Company.
We strive to stay updated on all new developments and directives issued by the CDC and local health officials, and we will do all we can to ensure the safety of our guests, team members and communities.   
We thank you for your continued loyalty.

Sue Morelli, President
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